Shipping & Delivery
Shipping is free for all orders over $120. For orders below $120, Shipping is charged at the flat rate of $20.00 for delivery anywhere in Australia
PROCESSING TIME- Order verification, Quality check and Packaging. All orders are sent for dispatch within 2 days after the order is placed. The courier service company processes the orders, which can take an additional 1 day.
SHIPPING TIME– This refers to the time it takes for items to be shipped from our dispatch center to the destination. Please see below chart.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays and extra costs in delivering your order.
Adelaide Metro - Same day express
Available to selected Adelaide metro postcodes. Only available for orders placed prior to 11.00am on business days. If no-one is home, a re-delivery attempt will be made the following business day, and if that fails the package will be returned to us. Orders placed on weekends will be delivered the following business day. A new delivery fee will apply for 2nd deliveries, due to no-one receiving the package or wrong addresses provided.
Special delivery arrangements can be made for orders placed after 11.00am, using an express courier, but additional fees will apply. Please email email@example.com for details.
Adelaide Metro - Standard Courier
$20.00 for orders under $120.00
Orders placed before 4.00pm will be delivered the next business day or later as chosen.
Rest of Australia
Orders placed by 2.00pm will be delivered within 1-2 business days for most locations via our selected courier. For remote locations delivery can take up to 3-5 business days.
Rest of Australia - Special Delivery
Special delivery arrangements can be made for orders placed after 2.00pm, using an express courier, but additional fees will apply. Please email firstname.lastname@example.org for details.
Other Delivery Information
- Additional gifts to the same address attract a $10 delivery fee per gift, except for Adelaide, which is $5 per additional gift, when ordering 5 or more gifts.
- Once your order has been accepted by Madam Brew, we are unable to make changes to your order.
- Once your order has been distributed to our nominated carrier it becomes their responsibility. Madam Brew is not liable and/or responsible for any delays and/or lost and/or stolen orders in transit.
- As our gifts contain perishable items, and often need to be in the hands of the receiver on a specific date, if a recipient is not available to take delivery, gifts will be left in a safe place, as determined by Madam Brew, on the premises. By ordering a gift, you acknowledge our authority-to-leave.
- If a gift is not able to be found on the premises, and Madam Brew can provide evidence of delivery from the courier, then unfortunately this will not entitle the purchaser to a refund or replacement, as the gift has been delivered.
- If a parcel is deemed unsafe to leave by the courier, a card will be left, and the parcel taken to the local courier depot, waiting to be advised by you of redelivery arrangements.
- Please note that a re-delivery fee will need to be charged if an incorrect address is given. Please ensure the delivery address you provide is correct, before placing your order. Parcels that are successfully delivered, when an incorrect address is provided, are not eligible for refunds.
- If delivering to a hospital, please ensure the patient will still be there within the delivery time-frame above and are allowed to receive gift boxes.