Returns Policy

We do not issue refunds or accept returns or exchanges on custom orders or coffee and any used items. All purchases of custom items are FINAL SALE.

You have 7 days to request a return from the date you received the item(s). To initiate a return, email us at

Change of Mind Returns

We do not offer refunds for gifts that are shipped and delivered to the recipient without any damage. If you have received something that was out of date, broken or damaged, please contact Madam Brew via email and we will be sure to replace those items for you.

If you do wish to swap an item we would be happy to send you another item once we have received the original item back and in its original unopened condition. Any additional costs for the replacement item such as delivery, or any difference in prices, would need to be paid for prior to shipping.

The cost of returning the Product by post is at your expense, unless faulty. Returns must be sent by you at your cost using a trackable or signed-for delivery service, such as registered post.

A request for a refund can be made for a gift that has not yet shipped up to a maximum of 30 days from order. No refunds will be payable after this time.

Faulty Products

If any Product is faulty, not of merchantable quality, not fit for its intended purpose or does not match the description then please contact us by email at

Madam Brew will offer a replacement Product, credit note or refund at its discretion subject to the requirements of the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth)

Madam Brew will evaluate your return request and send you full return instructions and return address. The postage cost for the return will be borne by you except where Madam Brew subsequently deems the returned Product faulty, not of merchantable quality, not fit for its intended purpose or that it does not match the description on the site in which case Madam Brew will refund the postage cost to you.

Please be aware that it is your responsibility to ensure that your returned item reaches us safely. Madam Brew is not liable for the loss or damage of return items in transit. Please use a traceable delivery method and keep a record of your tracking number. Madam Brew will email you to confirm when a return has been received by us.